Anonymous

Starting a business is fraught with pitfalls and some of those pitfalls, injury, incapacitation or worse still death are disturbing. The very thought of trying to run an enterprise under the shadow of such pitfalls is scary enough, but not having the means to cover expenses, salaries etc can cause mental problems, family breakdown and many other forms of anguish.

Insurance to cover our business was taken out in 1996, with life, critical illness and total and permanent disability components included.

The business has long since wound up, however the MLC cover has remained, with the premiums being paid monthly by direct debit. We were more than happy with the cover the Personal Protection Policy offered.

Rod Hudson from Total Wealth Management contacted me to “touch base” regarding the MLC policy, which was well overdue for review. I made an appointment and during that brief meeting, I mentioned my only major health issue ever, a robotic prostatectomy for prostate cancer back in 2012. He asked his colleague Monica Knight to join us in the meeting and both he and Monica were of the opinion that my cancer surgery may be claimable under the critical illness component of the policy.

Monica then contacted MLC Customer Care and was able to instigate a hypothetical claim to see if a real claim was viable.

The actual claim was undertaken with various reports required of the medical professionals involved in my diagnosis and surgery. Other information was also needed, however the MLC claim information pack was easily negotiated.

Within two months of that initial meeting, Monica rang me to advise that approximately $80,000 would be transferred into the nominated bank account, but a further surprise was to follow with around $25,000 also being deposited as premium reimbursement since the medical event.

My experience with Total Wealth Management has been terrific, but a word to the wise, check all your insurances as a claim like mine could be easily overlooked.

To Rod and his team a sincere thank you for the professional and timely manner in which this matter was handled.